About Me

I'm a technical customer success specialist at Messagepoint. I work closely with our Customer Success and support teams to set up systems, drive automation, and build consensus across the company to build out future customer success projects as well as maintain our existing infrastructure.

My job lives at the intersection of technology and people. I solve puzzles, explain complicated things in uncomplicated ways, and work with stakeholders and executives to bring about positive change.

I studied Software Engineering and World Cinemas at McGill University. I studied Software Engineering because I had a long-time passion for building things and a love of technology from a very young age. If computers didn't exist, I think I'd be a carpenter. I actually started studying world cinemas because of my past experience working in film production, but I then used it to expand my artistic capabilities.

It's difficult to say which part of my degree has been more useful.

In February 2025, I gave a TEDxMcGill talk called "Can you be funny?" The talk explored a simple idea: everyone has the ability to be funny. Everyone has a sense of humour. They just need the tools to use it.

Comedy isn't a gift bestowed upon a chosen few - it's a skill, like cooking or parallel parking, that anyone can develop with the right approach.

Pike Ale is my Substack newsletter where I write about entertainment, culture, and tech. It's every thought in my head that is interesting to write up that would take too long to explain in real life.

Nothing too big yet... but if you haven't tried out the rotating splash text on the home page or clicked the "bits" button on the Showcase page, you're missing out.